Position: Service Coordinator Location: Huntingdale, Victoria
About the Company
- A global leader in pump and pumping systems manufacturing
- Produces over 17 million pumps annually
- 20,000+ employees across more than 55 countries
- Focused on sustainability and innovative water technologies that improve quality of life
- Support the Oceania service delivery team (Australia & New Zealand)
- Coordinate service operations and ensure smooth communication with customers, technicians, and contractors
- Enhance customer experience through efficient support and trust-building
- Manage service contracts, quotes, orders, and scheduling
- Schedule technicians and coordinate onsite work
- Handle spare parts selection and ordering
- Respond to after-sales service calls
- Follow up on service orders and customer issues
- Organize training sessions and toolbox talks
- Proofread and prepare technical service reports
- Monitor and manage open service orders
- Communicate effectively with all stakeholders
- 2+ years in a similar service coordination/admin role (preferred)
- Strong team player, task-focused, and proactive
- Excellent communication (verbal & written)
- Experience in commercial/business support
- Familiarity with SAP CS, SAP CRM, and MS Office (preferred)
- Background in pump tech or similar industries (advantageous)
- Able to follow structured processes and contribute to projects
- Values-driven international organization
- Positive team culture and work environment
- Career development and global training opportunities
- Competitive employee benefits