Lead a team. Own a territory. Broad commercial responsibility.
This is a senior service leadership role within a growing technology environment supporting critical infrastructure across healthcare and enterprise settings.
You’ll lead a team of technicians across a large, active territory while taking ownership of service performance, client relationships, and commercial outcomes — with the backing of an experienced leadership team.
The Role
You’ll be responsible for the day-to-day performance of a high-volume service environment, with the opportunity to build on your commercial capability over time.
Key responsibilities:
- Lead and develop a team of technicians delivering service and minor works
- Oversee service delivery across a large portfolio of active sites/contracts
- Take ownership of operational performance, efficiency, and service quality
- Manage client relationships and act as a key escalation point
- Contribute to forecasting, cost control, and overall territory performance
- Identify opportunities within existing accounts to improve service and support growth
- Work closely with internal teams across projects, engineering and customer service
About You
You’re an experienced Service or Operations Manager who understands how to run a field-based team and is ready to take on broader responsibility.
You will bring:
- Experience leading teams of technicians in field service, infrastructure or technical environments
- Strong operational capability across service delivery and performance management
- Exposure to budgets, forecasting or cost control(full P&L not essential)
- Solid client relationship / account management experience
- A practical understanding of technical or infrastructure environments(telecommunications, security, AV, electrical or similar)
- A proactive, hands-on leadership style with the ability to solve problems and drive outcomes
- Company vehicle
- 10% performance bonus (subject to performance)
- Ownership of a defined territory with real influence over outcomes
- Established client base with opportunity to grow relationships
- Supportive leadership team and clear scope to build your commercial capability
This is ideal for someone who:
- Is already leading service teams
- Wants more ownership and visibility
- Is ready to step into a broader role without needing to be the finished product
Contact Natasha on natashan@techforce.com.au or 0483 953 699