Techforce Personnel is seeking an experienced Customer Service Coordinator to join our client's Operations team. This is a great opportunity for a customer-focused professional to become the key point of contact for external clients — including Defence stakeholders and industry partners — in a security-conscious, compliance-driven environment.
Reporting to the Operations Manager, you will coordinate service delivery, manage client communications, and support day-to-day operations, working closely with internal engineering and logistics teams.
Key responsibilities:
- Serve as the key point of contact for clients and Defence stakeholders
- Manage enquiries, communications and reporting in line with SLAs and Defence protocols
- Prepare work orders, invoices, quotations and client documentation
- Collaborate with operations, engineering and logistics teams
- Support compliance, audits and HSE requirements
- Experience in customer service, coordination or stakeholder engagement within a regulated environment;
- strong communication skills;
- high attention to detail;
- ability to manage confidential information and competing priorities;
- proficient in business systems and MS Office applications.
Desirable:
- Cert III in Mechanical Engineering or a Degree/Diploma in Production or Project Management;
- Defence, government or Defence-industry experience;
- understanding of Defence contracts/SLAs;
- familiarity with security clearance processes.
- Professional, discreet and trustworthy, resilient and adaptable, collaborative, and committed to safety and ethical conduct.
Occasional flexibility in hours may be needed to meet Defence operational needs.
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